RETURN POLICY
If you've ordered the wrong item or have any other issue, you can always exchange or return your order for free. so long as:
Your items are unused, undamaged, in re-sellable condition, and in their original packaging.
Your return request is submitted within 30 days of receiving your original order.
We reserve the right to refuse returns that do not meet these criteria.
RETURN PROCESS
1. Please Send an Email to service@pumans.com titled with Return + Your Order Number. Please specify the reason of your return.
2. Our customer service team will reply to you in 24 hours. We will verify with you the return request.
3. Once we get your confirmation, we will send you a the return instructions.
4. Please pack all the returned items securely, along with a print-off of your confirmation of purchase email, and a note specifying your RMA number securely in a box.
5. Once the package got returned to our warehouse, we will check the condition of the product and restock the item.
6. Once all the above steps completes, we will start the refund process.
7. You will receive your refund in your purchasing credit card within 1-2 days.
REFUND POLICY
1. If you return because you receive damaged product, we will issue full refund.
2. If you return based on other reason than damaged items,return shipping fee is the responsibility of you.
3. cosulti does not charge any restocking fees.
4. You will receive your refund in your purchasing credit card within 1-2 days.
EXCHANGE POLICY
1. You have 30 calendar days to exchange an item from the date you received it.
2. Please Send an Email to service@pumans.com titled with Exchange + Your Order Number. Please specify the reason of your exchange.
3. Our customer service team will reply to you in 24 hours. We will verify with you the exchange item you want.
4. Once we get your confirmation, we will send you the exchange instructions.
5. Once the package got returned to our warehouse, we will check the condition of the product and restock the item.
6. Once all the above steps completes, we will ship out the replacement package.
7. If you exchange based on other reason than damaged items, You will be responsible for paying shipping costs for exchanging your item.
8. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
